If you have been following our blog up to now, then you know that A Team of Leaders can work in any business founded in the private sector. Well, we’re also here to tell you that the public sector can benefit from this way of thinking, too.
Federal Employee Job Perspective
A case in point: The U.S. Office of Personnel Management’s annual Employee Viewpoint Survey questions federal employees on a variety of workplace items, issues and departments. It’s most recent one resulted in federal employees ranking the following areas quite high:
- 96.5%: When needed, I am willing to put in extra work.
- 91.4%: I am constantly looking for ways to do a better job.
- 91.2%: The work I do is important.
- 83.8%: I like the work I do.
As you can see, these positive scores generally centered on the nature of government work and the employees’ desire to do whatever it takes to improve things.
Conversely, let’s take a look at the areas that federal employees rated the lowest :
- 29.4%: In my work unit, steps are taken to deal with a poor performer who cannot or will not improve.
- 21.6%: Pay raises depend on how well employees perform their jobs.
- 3.8%: In my work unit, differences in performance are recognized in a meaningful way.
- 3.5%: Promotions in my work unit are based on merit.
It’s apparent to us that these low ratings relate to something their supervisors did or did not do.
Reasons for Federal Employee Dissatisfaction
In other words, from the perspective of this sample of federal employees, the things that cause them the most dissatisfaction are the actions or inactions of their supervisors. That means if their supervisors were to manage more effectively, the employees, theoretically, will be more satisfied with their working conditions.
Overall, only 43% reported that their leaders generate high levels of motivation and commitment. Meanwhile, only 52% thought there was a results-oriented culture. All in all, these numbers are pretty staggering. It seems only two in five employees are truly motivated; only one out of two feel the government’s culture values performance.
The natural conclusion to draw from these glaring statistics and troubling trends is this: The way supervisors in the government sector deal with their employees is what drives morale and, more importantly, performance. And right now, that doesn’t seem so good.
One way to address this issue is to improve the way that these officials supervise.
Improvements to Roles in Government Supervision
Of course, that would require an enormous amount of training. In many cases, it requires retraining the government’s hundreds of thousands of supervisors. It also requires removing those supervisors who aren’t effective. Such as those either unwilling or unable to develop the requisite skill sets.
Since the federal government has been struggling with this issue for decades, without much success, perhaps training is not the only answer. Maybe it is time to take a different, more modern, approach.
A Team of Leaders: Empowering Every Member to Take Ownership, Demonstrate Initiative, and Deliver Results offers a new and exciting way forward.
The idea behind the concept described and explained in this book is that organizations with the traditional top-down, supervisor-to-employee work structure struggle because of the inherent nature of such a design.
From the supervisor’s perspective, there is pressure to perform. There are frequent demands on their time. There are problem employees to address and unions to deal with.
Moreover, they are required to make all of the key decisions. The weight of the world seemingly rests on their shoulders.
From the employees’ point of view, they face stringent performance demands. They often feel like they are cogs in the wheel and replaceable. They are expected to do what they are told. They have little autonomy, authority or room to be creative. Their satisfaction often depends on less-than-effective supervisors. This results in most of them not being fully engaged.
A New Federal Culture
A Team of Leaders proposes a different design and a far more effective and fresh work structure.
Summarily, it argues that the most effective work design is a team wherein everyone has the training and skills to be a leader within the team.
Under such an approach, leadership is shared. The supervisor ultimately becomes a coach who serves as an advisor to the team. Knowledge is spread throughout the team, which does all of the planning, performance management and accountability. They also deal with problem employees.
When you properly use teams of leaders, everyone is highly engaged, involved and motivated. The focus is on outstanding performance.
By design, this approach can eliminate many of the problems and complaints outlined in the Federal Employee Viewpoint Survey.
Many organizations in a variety of sectors have already adopted this approach. As a result, they are flourishing. Perhaps it is time for your agency to consider such an approach.
About Paul Gustafson and Stewart Liff
Paul Gustavson is an organizational design consultant and founder of Organization Planning & Design, Inc. (OPD). He is the co-author of “Running into the Wind”. He can be reached anytime on Twitter and LinkedIn
Stewart Liff is an HR and visual management expert, and president of Stewart Liff & Associates. He is the author of the new book “98 Opportunities for Improving Management in Government” and co-author of “Seeing is Believing”. He can be reached anytime on Twitter, LinkedIn, or via email.